astroragam

Responsible Gaming

Astroragam Responsible Social Gaming Policy

At Astroragam, we are dedicated to responsible play and maintaining the highest standards of social responsibility. Your safety and enjoyment are our priorities. We provide tools, guidelines, and support to ensure gaming stays fun, balanced, and within your control.

Player Protection Policy

1. Protection of Minors

With internet access everywhere, responsible gaming depends on parental supervision. We recommend filtering software to protect minors from inappropriate content.

2. Tips for Parents

  • Keep usernames and passwords private.
  • Do not leave accounts open on shared devices.
  • Avoid “Remember Me” on shared devices.
  • Supervise minors’ mobile and device use.
  • Secure payment details and bank cards.
  • Restrict under-18s from adult (+18) activities.
  • Use parental controls: Qustodio, Bark, Kaspersky Safe Kids, or Google Family Link.

3. Tips for Players

  • Play by choice, not pressure.
  • Set a budget before starting.
  • Learn the game rules first.
  • Avoid gaming if it:
    • Interferes with daily responsibilities.
    • Conflicts with treatment or recovery.
    • Occurs under alcohol or substance influence.
    • Is used to pay debts.

Keeping Track of Your Play

  • Keep it fun: social games are for entertainment only.
  • Set a budget: purchase Astro Coins only if it fits your plan. Free play options available.
  • Monitor your time: balance gaming with other hobbies and activities.
  • Use tools: pause play or self-exclude when needed.
  • Reflect: use self-assessment to stay in control.

Requests can be made via [email protected] and will be confirmed in writing.

Staying in Control

  • Set daily, weekly, or monthly Astro Coin limits.
  • Request short breaks (24h or 7 days).
  • Apply for self-exclusion (minimum 6 months).
  • Deactivate your account with option to return later.

Self-Exclusion

  • Minimum exclusion period: 6 months.
  • No login bonuses or rewards during exclusion.
  • No bypass via new accounts or identities allowed.
  • Virtual balances (Astro Coins) remain and are restored upon reactivation.

Data & Communication

  • Account data protected under our Privacy Policy.
  • Marketing emails paused during exclusion/deactivation.
  • Request history (games/transactions) anytime via support team.

Account Deactivation

You can close your account without a time limit. Balances and history are preserved. Reactivation is possible by contacting [email protected].

Exclusion for Unregistered Players

Even without an account, you can request exclusion by emailing us your full name, address, email, and age.

Self-Assessment

  • Do you lose sleep because of gaming?
  • Do you hide your gaming from others?
  • Has gaming harmed your responsibilities or relationships?
  • Do you play longer or spend more than intended?
  • Do you use gaming as stress relief?

If many answers are “yes,” stricter limits or external support may be needed.

Support Organizations

For independent help, contact GamCare (National Gambling Helpline & Support Services)

📞 0808 8020 133

Note: GamCare is independent and not affiliated with Astroragam.